Issue
- You are unable to activate your ESET product after receiving an automatic upgrade.
- Your ESET product displays the message “Modules update failed” as shown below:
Solution
Make sure you have the latest version of your ESET product
Many of the issues you might be experiencing with your ESET product have been resolved in the latest version. We highly recommend that you upgrade to the latest version.
- Verify that your internet connection is active by visiting the ESET home page. You must have an activate internet connection before you can download updates.
- Press the F5 key to access Advanced setup.
- Click Update, expand Basic, click Clear and then click OK.
Why is Clear update cache greyed out?
If Clear is greyed out (or otherwise unavailable), restart your computer and then attempt to update again (before you restart, click here to bookmark this article). After your computer has restarted, repeat steps 2-4. Clear should now be active.
Figure 1-1
- Restart your computer.
- Open the main program window and click Update → Check for updates. If the issue persists, uninstall and reinstall your ESET product.
Figure 1-2
