By using or continuing to use their 3DOM DIGITAL AGENCY account or conducting business with a member of the 3DOM DIGITAL AGENCY group of companies ("3DOM DIGITAL AGENCY"), the customer ("Customer") accepts and agrees to 3DOM DIGITAL AGENCY processing, as set out herein, Personal Information ("PI") supplied to, held or collected or Processed by any member of 3DOM DIGITAL AGENCY, whether the PI was or is obtained previously, now or in the future.
A. General Principles
- 3DOM DIGITAL AGENCY has committed to protecting the Customer's PI and to complying with the Protection of Personal Information Act 4 of 2013 ("POPIA") and all other applicable South African legislation.
- For purposes hereof, the terms "Personal Information" (PI) and "Processing" have the meanings given in POPIA. "Process" and "Processed" shall be defined with reference to Processing.
- It is a condition of any member of the 3DOM DIGITAL AGENCY group of companies opening an account for or trading with any Customer, that the Customer provides the consents referred to herein for so long as the account remains open or orders are placed on 3DOM DIGITAL AGENCY. This consent will be deemed to have been given if the Customer submits an account application to 3DOM DIGITAL AGENCY or purchases or places any order for goods or services on 3DOM DIGITAL AGENCY.
- 3DOM DIGITAL AGENCY consists of DANMIG (Pty) Ltd and its subsidiaries including but not limited to JOHMAD (Pty) Ltd. "3DOM DIGITAL AGENCY" or "3DOM TECHNOLOGY" refers to each and to all of these entities.
- PI is collected from the Customer, the Customer's interaction and trading activities with 3DOM DIGITAL AGENCY, credit bureaus or credit insurers, and may also be supplied by vendors whose goods and services are sold by 3DOM DIGITAL AGENCY. Where the Customer provides 3DOM DIGITAL AGENCY with any information of a third party (such as to allow delivery of goods), the Customer is responsible for and warrants that the information is provided with the appropriate consent of the third party.
- The PI that 3DOM DIGITAL AGENCY may process includes: names, addresses, contact details, ordering and purchasing history, financial information, details of persons providing security and representatives, credit limits, account defaults, company structures, and information required by credit bureaus and insurers to assess risk.
- PI is Processed mainly in South Africa but may be processed outside of South Africa, subject to Part E hereof. PI is processed and stored on secure access-controlled servers and premises and is accessible only by authorized staff. 3DOM DIGITAL AGENCY will keep PI confidential, accurate, and complete.
- The Customer hereby consents to 3DOM DIGITAL AGENCY Processing and continuing to Process the Customer's PI for the purposes set out herein. This consent is provided voluntarily and expressly.
B. Use of Personal Information
3DOM DIGITAL AGENCY may retain and process the Customer's PI for any or all of the following purposes for as long as reasonably required or lawfully entitled:
- Opening, managing, and maintaining an account with 3DOM DIGITAL AGENCY, assessing creditworthiness and appropriate credit terms, obtaining credit insurance, and verifying or reassessing identity from time to time.
- Processing orders, complying with contractual obligations to the Customer or vendors, and enforcing rights including debt collection.
- Storing and backing up all PI data securely.
- In the event that an account or credit application is unsuccessful or credit is withdrawn, re-checking the Customer's credit record at a later stage and contacting the Customer with updated offers.
- Detecting, preventing, and reporting fraud or criminal activities on Customer accounts.
- Analyzing purchasing information, trends, and online browsing behavior (where consented to) for market research, customer profiling, and statistical reports (reports generated for external use will never contain identifiable PI).
- Providing product vendors with required verification details, license compliance data, and territorial resale assessments.
- Communicating within the 3DOM DIGITAL AGENCY group of companies for centralized financial administration, order processing, and value-added services.
- Direct communication on account matters, orders, queries, and direct marketing within the 3DOM DIGITAL AGENCY group.
- Sharing PI with registered credit bureaus, credit insurers, the South African Credit and Risk Reporting Association (SACCRA), Home Affairs, attorneys, payment processing gateways, and the South African Fraud Prevention Services (SAFPS) to mitigate identity theft and credit default risk.
C. Customer Rights Under POPIA
In accordance with applicable data privacy laws, the Customer maintains the following statutory rights:
- Right of Access: The right to access the Customer's PI held by 3DOM DIGITAL AGENCY during office hours within a reasonable timeframe following a written request to info@3dom.agency.
- Right to Rectification: The right to request 3DOM DIGITAL AGENCY to correct, amend, or delete PI that is inaccurate, irrelevant, excessive, out of date, incomplete, or misleading.
- Right to Object: The right to object to the Processing or further Processing of PI at any time by withdrawing consent in writing.
- Right to Lodge a Complaint: The right to lodge a complaint with the South African Information Regulator at IR@justice.gov.za or submit general inquiries to inforeg@justice.gov.za.
D. Consequences of Refusal or Withdrawal of Consent
If consent to Process PI is not given, is rejected, or is withdrawn at any time:
- 3DOM DIGITAL AGENCY may, without claim or liability from the Customer, refuse to process further orders, cancel pending orders, or decline to extend account credit facilities.
- All active credit accounts and facilities extended to the Customer may be immediately withdrawn, whereupon all outstanding account balances will automatically become fully due and payable to 3DOM DIGITAL AGENCY.
E. Cross-Border Transfers
Where necessary, PI may be shared with international vendors, cloud backup facilities, and server infrastructures outside of South Africa. 3DOM DIGITAL AGENCY warrants that cross-border transfers will only take place to jurisdictions with equivalent data protection laws, or governed by binding contractual agreements ensuring strict privacy protections.
F. Amendments & Associated Companies
3DOM DIGITAL AGENCY reserves the right to amend these consent terms from time to time by publishing updates on its website. Changes take effect within 7 days of publication. Where a Customer allows another entity to purchase on its account, the Customer warrants that it binds that entity to these consent terms.